Help Centre
We currently do not offer installation services. However, you can download our instructions for self installation of our Hexagon Lights here.
For suspending the lights, the instructions can be found here.
For tile installation, the instructions can be found here.
Alternatively, we do know a lot of trusty, friendly, qualified, specialists we can recommend to you. See them here.
Experts
Quick Connections Electrical l Cameron
Electrician
Gold Coast Area
0404 987 165
What makes the LVL UP tiles different to others?
Our tiles are heavy-duty, modular, and designed to withstand high loads, harsh temperatures, and everyday garage wear, tested by real car enthusiasts.
Is it easy to install the tiles?
Super easy. Our interlocking system is DIY friendly. Just snap them into place and you're good to go.
Are the tiles waterproof?
Yes, they’re water-resistant, self-draining, and have an anti-slip surface, making them safe and practical for any workspace.
How do I maintain and clean the tiles?
A simple hose, mop or air blow is all it takes. They’re built to resist oil, dirt, and grime.
Processing Time
All orders are processed within 1 - 3 business days. Custom, pre-order, and larger orders may take a little longer, we thank you for your patience as we ensure everything is made and delivered with care.
Shipping Options
We ship Australia-wide, and delivery times vary depending on your location:
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Metro areas: 2–5 business days
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Regional or remote: 5–10 business days
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Oversized shipments: 5-15 days
Shipping Costs
Shipping is calculated at checkout based on the weight and dimensions of your order. We aim to keep shipping affordable without compromising speed or safety.
Local Delivery
Local delivery of our heavyweight items directly from our warehouse is available for customers within a certain range of Brisbane, Logan, and Gold Coast. This will be dispatched within 1-3 days.
Local Pickup
Customers can choose to pickup at our Gold Coast Warehouse. Select this option at checkout and we’ll be in touch.
Delivery Issues
If something’s gone wrong with your delivery or your order hasn’t arrived, contact us. We’ll help sort it out as fast as possible.
At LVL UP, we take pride in the quality and durability of every product we offer. Because our gear is built to last, we do not accept returns for change of mind.
Faulty or Damaged Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it. We’ll work with you to arrange a replacement, refund, or store credit, depending on the situation.
To be eligible:
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The item must not have been used or altered
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Photos of the fault or damage may be required
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Proof of purchase must be provided
If you need help, submit your inquiry through the Contact Us form.
Thank you for choosing LVL UP — where quality speaks for itself.
At LVL UP, we’re passionate about quality gear and real results. Everything you see on our site is described as accurately as possible, but we’re only human, sometimes things can change or vary slightly.
Our products are designed to be tough, reliable, and ready to go, but how they’re used is up to you. Please make sure everything you buy is suitable for your space and used safely. We’re not responsible for any damage or injury caused by misuse, incorrect installation, or modifications.
By using this site and shopping with us, you’re agreeing to take full responsibility for how you use our products.
If you ever have a question, just reach out, we’re here to help.
At LVL UP we stand behind the quality of our products. Our big ticket items come warranty (as specified on the individual items) that covers manufacturing defects and faulty workmanship. If you experience any issues within the warranty period, please contact us with your proof of purchase, and we’ll repair, replace, or refund the item as appropriate. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.