Shipping and Return Policy

Legal Disclaimer

At LVL UP, we’re passionate about quality gear and real results. Everything you see on our site is described as accurately as possible, but we’re only human — sometimes things can change or vary slightly.

Our products are designed to be tough, reliable, and ready to go — but how they’re used is up to you. Please make sure everything you buy is suitable for your space and used safely. We’re not responsible for any damage or injury caused by misuse, incorrect installation, or modifications.

By using this site and shopping with us, you’re agreeing to take full responsibility for how you use our products.

If you ever have a question, just reach out — we’re here to help.

Shipping Policy

At LVL UP, we’re committed to getting your order to you fast, safe, and hassle-free. We know how exciting it is to upgrade your space, and we’re just as keen to see it come together.

Processing Time

All orders are processed within 3 - 5 business days. We’ll keep you updated once your order is packed and ready to go. Custom, pre-otder, and larger orders may take a little longer for production and fulfilment. We thank you for your patience as we ensure everything is made and delivered with care.

Shipping Options

We ship Australia-wide via trusted couriers. Delivery times vary depending on your location:

Metro areas: 2–5 business days
Regional or remote: 5–10 business days
Oversized shipments: 5-15 days

You’ll get a tracking number as soon as your order is on the move.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order. We aim to keep shipping affordable without compromising speed or safety.

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Local Delivery

Local delivery of our heavyweight items directly from our warehouse is available for customers within a certain range of Brisbane, Logan, and Gold Coast. This will be dispatched within 1-3 days.

Local Pickup

Brisbane customers can choose free local pickup. Just select this option at checkout and we’ll be in touch to arrange a convenient pickup time.

Delivery Issues

If something’s gone wrong with your delivery or your order hasn’t arrived, contact us. We’ll help sort it out as fast as possible.

AusPost

FedEx

$10

$20

$60

$100

0.1 - 1kg

1.1 - 5kg

5.5 - 20kg

20.1 - 100kg

100kg +

Free Shipping for all orders over $150

Return Policy

At LVL UP, we take pride in the quality and durability of every product we offer. Because our gear is built to last, we do not accept returns for change of mind.

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it. We’ll work with you to arrange a replacement, refund, or store credit, depending on the situation.

To be eligible:

The item must not have been used or altered
Photos of the fault or damage may be required
Proof of purchase must be provided

If you need help, submit your inquiry through the Contact Us form.

Thank you for choosing LVL UP — where quality speaks for itself.

Warranty

We stand behind the quality of our products. Our big ticket items come warranty (as specified on the individual items) that covers manufacturing defects and faulty workmanship. If you experience any issues within the warranty period, please contact us with your proof of purchase, and we’ll repair, replace, or refund the item as appropriate. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.